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Frequently Asked Questions

If you’re unable to find the answer to your question, feel free to contact a care coordinator via site chat. Or email ask@mdexam.com and we will get back to you.

Our initial patient consultation costs $50. The consultation with the physician lasts just 20 minutes since our providers review your information and  medical history ahead of time. The initial appointment is for listening to you, crafting a treatment plan together, and reviewing your goals. After your initial appointment, you will be put on a customized program. See our programs here

We do not accept insurance for appointments.

Yes  – if you want to have continuing care and continue on your weight-loss journey.    It is easy,  Submit a Refill Request through your online patient portal at Onpatient.com

Continuous Care

Our providers will continue to review your assessments and treatment plan as long as you’re part of the monthly refill request program. You will be able to schedule follow-ups at your provider’s discretion. Initially, these may be month-to-month, but afterward, you may also submit a written narrative for your provider to review and track your health progress. 

Online Refills

All refill request MUST be submitted through your patient portal at www.Onpatient.com and a patient coordinator will get your file reviewed by the physician on call.

Cancel Anytime

You may cancel the monthly medication program at any time. However, in order to reactivate the monthly medication fee program,  you are required to start over with the initial appointment.

Rescheduling & Cancellation

You may reschedule or cancel your appointment up to 2 hours before the appointment time. Your provider needs to prepare for your appointment so this policy is to respect their time. There are no refunds 2 hours before the appointment.

Late

Your provider will wait for you for 10 minutes. If you arrive past this time, your provider will mark your appointment as a no-show. Since the appointment is 15-25 minutes, tardiness impacts their abilities to properly consult and diagnose you.

No Show

There are no refunds or rescheduling for no-shows. We send plenty of reminders through email and texts, including one at the start of your appointment. You may reach out to our support team at ask@mdexam.com for options.

Refunds

You may request a refund up to 48 hours before your appointment by canceling your appointment.

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Our Location

4848 SW 74 Ct
Suite 201
Miami, FL 33155

1-833-210-4080

ask@mdexam.com

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